Terms and Conditions
Last updated: 28/09/26
These terms and conditions govern your use of the Xcess Protection website and the services we provide. By using our website or engaging our services, you agree to these terms.
About Us
Xcess Protection is a security services provider offering close protection, venue security, site and facility security, and mobile and response security.
Our Services
All security services are subject to availability and confirmed only once agreed in writing or via a signed contract. Quotes provided on our website or over the phone are estimates and may be subject to change based on the final scope of work.
Booking and Payment
- Bookings are confirmed once a deposit or full payment has been received, where applicable.
- Payment terms will be agreed with you before work begins.
- We reserve the right to decline or cancel a booking if requirements cannot be met safely or legally.
Cancellations
Cancellation terms will be agreed at the point of booking. Cancellations made with insufficient notice may be subject to a cancellation fee.
Officer Conduct
All officers are fully SIA licensed and trained to act professionally at all times. Any concerns about officer conduct should be raised with us directly so we can address them promptly.
Liability
While we take all reasonable steps to provide a safe and professional service, Xcess Protection is not liable for losses or damages beyond what is covered under our insurance policy, except where required by law.
Client Responsibilities
Clients are responsible for providing accurate information about the job, site or event, including any known risks, to allow us to plan appropriately.
Website Use
Content on this website is for general information only and does not constitute a guarantee of service availability or pricing. We reserve the right to update website content at any time.
Governing Law
These terms are governed by the laws of England and Wales.
Contact Us
If you have any questions about these terms, contact us at:
operations@xcessprotection.com
07832883062